Our FAQs
Have a question? Check out our FAQs
Frequently Asked Questions
What are your shipping fees?
We offer standard delivery for £2.95 and next day delivery for £5.95.
Check out our shipping policy for further information.
Do you accept returns?
Yes we do. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For more information, please check out our refund policy.
Do you offer warranty?
AllotMate Essentials don't offer warranty, however, depending on the product you purchase, the brand itself could offer warranty on the item.
Warranty range from 3 month to lifetime.
Are my payment details safe?
Yes. Your data is transferred to us using SSL encryption (like most other sites). Be sure to look for the padlock symbol in your browser during checkout. We never keep ANY payment details, and Shopify (our website host) handles your payment securely.
Check out our privacy policy for more information.
Do you have any other questions?
If you have any questions about our service, products or anything else, please contact directly via our contact us page.