Frequently Asked Questions
Check out our FAQs below. Can't find what you're looking for? Contact us and we will aim to respond within 24 business hours.
Frequently asked questions
Are my payment details safe?
Yes. Your data is transferred to us using SSL encryption (like most other sites). Be sure to look for the padlock symbol in your browser during checkout. We never keep ANY payment details, and Shopify (our website host) handles your payment securely.
Check out our privacy policy for more information
What are your delivery fees?
We offer standard delivery for £2.95 and next day delivery for £5.95.
Check out our shipping policy for further information.
Can I return items?
Yes. You have a 30 day return window and you can easily arrange a FREE return via your account.
Do you offer warranty?
AllotMate Essentials don't offer warranty, however, depending on the product you purchase, the brand itself could offer warranty on the item.
Warranty range from 3 month to lifetime.
