Cancellation policy

Some items in our store may be offered as a subscription, a pre-order, or on a try before you buy basis. This policy explains your rights to change or cancel these types of purchases.

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Subscriptions

• When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency that you select.

• Your payment details will be stored securely, and you’ll be charged for each delivery unless you choose to pay in advance.

• Some subscriptions may auto-renew at the end of their term. If you do not want your subscription to renew, you can cancel it at any time before the renewal date.

• You can cancel or amend your subscription at any time via the links in your order confirmation emails or by logging into your account.

• If you cancel a subscription after an order has already been processed or dispatched, that order will still be charged, but future deliveries will not.

• Your statutory right to cancel (cooling-off period) applies: you may cancel within 14 days of receiving your first subscription order for a full refund. For subsequent deliveries, you can cancel before the dispatch date.

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Pre-Orders

• A pre-order means you are buying an item not yet in stock but expected to become available soon.

• We may collect no payment or a partial deposit at checkout, securely store your payment method, and charge the balance once your order is ready to dispatch.

• You may cancel a pre-order at any time before it has been dispatched, and any deposit will be refunded.

• Once a pre-order has been dispatched, you cannot cancel it, but you still have your 14-day right to cancel from the day after delivery, in line with our returns policy.

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Try Before You Buy

• For “try before you buy” items, your payment method will be pre-authorised but not charged at the time of order.

• You will have a clearly stated trial period (shown at checkout and in your confirmation email) to decide if you want to keep the item.

• If you return the item within the trial period in its original condition, your payment method will not be charged.

• If you do not return the item within the trial period, your payment method will be charged the full purchase amount.

• You also retain your 14-day right to cancel from the day after delivery, meaning you may return the item for a refund even after being charged, provided the item is in a resaleable condition.

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How to Cancel

To cancel a subscription, pre-order, or try before you buy order:

1. Log in to your account and manage your order or subscription directly.

2. Click the cancellation link in your order confirmation email.

3. Or, email us at Hello@allotmate-essentials.com with your order number and request.

4. Alternatively, you can write to us at:

AllotMate Essentials – Returns & Cancellations
Space Station, Unit 2200
Attn: Returns
Transport Avenue
Brentford
TW8 9HF

We will confirm your cancellation in writing (by email) within a reasonable timeframe.

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Additional Information

• Nothing in this policy affects your statutory rights under UK consumer law.

• For full details of how to return an item, please see our Returns & Refunds Policy.